Contact us

At Runa Casino, we prioritize your satisfaction and comfort throughout your gaming experience. We are here to assist you with any questions or concerns you may have.

Customer Support Availability

Our customer support team is available 24/7 to help resolve your queries promptly. Whether you need assistance with account-related issues, technical problems, or simply want more information about our games, we're here for you.

Live Chat Support

Live chat is available at all times for instant response
You can reach us via live chat on our website and mobile app
Our support team will be happy to assist you with any issue

Email Support

You can also contact us through email by filling out the form in the Contact Us section of our website. We'll respond within 4 hours during business hours.

Help-Centre Access

For frequently asked questions, please refer to our Help Centre at the bottom of every page on our website and mobile app. This comprehensive resource will provide you with a quick solution for most common queries.

FAQ References

We've compiled a list of commonly asked questions in our FAQ section of the Help Centre. Browse through them if you're unsure about something, but feel free to reach out to us directly if your issue isn't listed there.

Verification or Account-Help Support

If you need help with verifying your account or have other account-related concerns, please contact our support team via live chat or email
We'll guide you through the verification process and address any questions you may have

Responsible Gambling Assistance

We're here to ensure that gaming remains enjoyable for all our players. For information on responsible gambling practices and resources available to help manage your gaming habits, visit GamCare (www.gamcare.org.uk), BeGambleAware (www.begambleaware.org), or the National Problem Gambling Clinic.

Technical Support

If you're experiencing technical issues with our website or mobile app, please let us know via live chat or email
Our team will assist you in troubleshooting and resolve any problems as quickly as possible

Complaint or Dispute Guidance

We take all complaints seriously. To report an issue or dispute, please contact our support team using one of the methods mentioned above.

Communication Response Expectations

We strive to respond to your queries within a reasonable timeframe
In cases where additional time is needed, you'll receive updates from us regarding progress

Account-Security Assistance

If you're concerned about account security or have questions related to safeguarding your information, don't hesitate to contact our support team.

Mobile and Desktop Support Accessibility

Our website and mobile app are designed to provide seamless access on various devices
We test for compatibility regularly, but please let us know if you experience any issues with specific browsers or operating systems

We're here to listen, assist, and resolve your queries in a professional and friendly manner. Reach out to us today!